We raised your complaint with the the owner directly as we understand you did and they offered to do a re-clean to resolve the issues raised but this was declined, we also offered a voucher for a future stay with us. Absolute disgrace of an organisation. I do not like being lied to. We are working within the government guidelines, these are regularly being reviewed as such we ask customer to wait until close to the arrival date as the cancellation policy is in relation to travel dates. In Oct I received a communication asking due to the rule of 6 to either amend the booking or cancel, I took the latter asking for a refund of the deposit. The cottage (Ysgubor Helyg) was absolutely perfect and the owners (Rob and Sarah) totally exemplary. We had been promised WiFi but it wasn’t working, and then an engineer was supposed to fix it, but he didn’t turn up. And still no response from Original Cottages.I’m awaiting your response.Due to a lack of response from Original Cottages, I wish I had given them one star. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Real reviews from real people. All we wanted was some redress for the expensive cottage we booked that simply was sub-standard and absolutely squalid. I've posted pictures of this horror house to the Google Review I've written for Original Cottages - if you want to see the squalor. Unfortunately we tried communicating with you over the above issues. All four of us present felt that the standard of cleanliness, and of the facilities at the property, was not what we expected from its description and the price we paid. But they had - and I had both a print out of the Ts and Cs from February and a screen shot. They sent out a cleaner to re-clean the property who was totally ineffective and I was left no option but to clean the property myself. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place, Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. We ask all customers to wait until nearer the time of their stay to contact us as cancellations due to covid are in relation to restrictions at the time of the stay which are often unknown until a week or two before. Read reviews, view the menu and photos, and make reservations online for The Original Cottage Inn. I’m currently trying to find out why my booking for May 2021 has been cancelled and given to someone else. Affordable island charm and relaxing comfort! Rubbish Pricing, rubbish serviceWanted to book a last minute holiday in the lake district, went onto their website and found a nice cottage which I was happy to book for the current day until the following friday but had to ring as they could not take bookings on the same day via their website - fair enough.Rang up to book was told by Sarah (the agent) that she had to speak to the owner to confirm the booking - fair enough.One and a half hours passed and I still did not receive a phone call so I had to call up and chase myself. Why would I even consider using this company again! A free inside look at company reviews and salaries posted anonymously by employees. In good weather, you can see 20 miles in either direction: to the left, the white stone of Portland; to the right, Golden Cap and the distant slopes of Devon. No cleaning had been done. Mere lip service. The literature inside the property stated that extra attention had been paid to high touch areas. Subsequently received confirmation of the booking cancellation and also that a refund would be processed in 4-6 weeks. One week later they cancelled it as the owner had withdrawn the cottage from being let. We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. Thank you for taking the time to feedback on your experience, all your comments have been passed onto the owner and housekeepers to ensure this doesn't happen again. Reviews for Original Cottage-Family Restaurant 3.8 stars - Based on 6 reviews. Very cosy, clean and comfortable. The current ownership acquired the building at 512 E. William in 1961 and it remains the company's flagship today. Including being put in a different apartment to the one we booked. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Virtually impossible to contact them to get refund. After much communication a refund has not been made. The level of customer service being received is disgraceful. Including being put in a different apartment to the one we booked. It took hours on hold find someone to talk to- also put in online request. This has been an extremely testing time for us with our team working through thousands of enquires. Value: 5.0. View Menu Go Back. They were too busy at that time and said they would get back to me. We are sorry that this was not the outcome you had hoped for. Thank you for your feedback, We are truly sorry to hear about your experience. They offered 20% reduced stay for a future booking. We are in a vulnerable classification, so in fear of infection we were compelled to immediately return home, arriving at 2am. Eventually I wrote to 3 different offices and received a email telling me I would have to pay in full if they could not rebook but anyway would charge me £90 admin plus booking fee. I would never use this company again and would advise anyone else to think carefully before using them. The company are ignoring my emails and won't refund any of my deposit. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. Anyway the cottage was fantastic and good value.I really despise the business model where I pay Wales Cottage Holidays - only to find that legally my contract is with an unknown third party. Now with lockdown you can only speak to someone in another area of the country.I’m gutted that my week has been given to someone else. Classic Cottages Reviews. Had various issues with the owner during our stay. It looks like there was a error with pricing and some miscommunication, we are sorry that this lead to your booking not being able to go ahead. Absolutely wrong. Book Original Beach Cottage: Beach Access Lane ~ Cute and Cozy! We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. If you still have concerns, please do get in touch again and we will look into this as a priority. Not a hint of a reply. If you still haven't heard from us, please do get in touch again and we will look into this as a priority. The lights cut out in the kitchen , hallways and bedrooms which meant we had to use torches.4) Mould in bathrooms, severe damp in the building, extremely dangerous for my family's health.5) A trickle of luke warm water to have a shower and running a bath would take more than 24 hours! After travelling 250 miles and entering the tired looking property we were shocked to see evidence that no cleaning had been done after the previous renters had left. I had to clean grubby marks off the kitchen cupboard doors around the handles. 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